kv 8 Privacy Policy

1. Introduction and Applicability

This Privacy Policy ("Policy") governs the data protection relationship between the kv 8 platform ("Platform", "we", "our") and its users ("you", "your"). It applies to the website https://kv-8.cam.

By opening an account at kv 8 or using the platform, you are considered to have agreed to the terms of this Policy. We therefore ask that you read this Policy carefully before you start using the platform. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy has been prepared for users in Bangladesh and is aligned with the applicable data protection laws and regulations of Bangladesh. We are committed to handling your personal information responsibly.

2. Information We Collect

kv 8 may collect the following types of information:

2.1 Identity Information

Information you provide during account registration includes your full name, date of birth, National ID number or passport number (for identity verification purposes), and address.

2.2 Contact Information

Your mobile number, email address, and preferred contact method are stored. This information is used for transaction confirmations, OTP delivery, and customer support.

2.3 Financial Information

Details of deposit and withdrawal transactions are recorded. We store a summary of transactions processed through bKash, Nagad, Rocket, and Upay. Complete financial account details are not collected directly on our servers; data passes through each mobile banking service's own encrypted channel.

2.4 Gaming Activity Information

Your play history, bet amounts, win and loss records, and bonus usage are stored. This is necessary to ensure account balance accuracy and to monitor responsible gaming.

2.5 Technical Information

Information such as IP address, device type and model, operating system, browser version, session duration, and navigation patterns on the platform may be collected automatically.

3. How We Collect Information

kv 8 collects information in the following ways:

• Information provided directly: What you submit during registration forms, identity verification, support requests, and when claiming promotions or bonuses.
• Automatic collection: Technical information collected through cookies, web beacons, and log files while you browse the platform.
• Information from third parties: Relevant data may be obtained from identity verification services, payment processors, and fraud prevention systems.
• Referral information: Under the "Refer a Friend to kv 8" promotion, the basic registration details of a person referred by a member are stored.

We will never ask you for your password, full bank account number, or full mobile banking PIN by phone or email. Any such request may be fraudulent.

4. Purpose of Data Use

kv 8 uses collected information for the following purposes:

4.1 Account Management

Information is used to create and maintain your account, process transactions, allocate bonuses and VIP benefits, and ensure secure login.

4.2 Customer Support

Information is used to verify accurate account details and resolve issues when providing assistance through 24/7 live chat and email.

4.3 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account access, money laundering, fraudulent activity, and the operation of multiple accounts.

4.4 Responsible Gaming

We review gaming activity data to identify unusual patterns and, where needed, help members follow the responsible gaming guidelines.

4.5 Communication and Notifications

Your contact information is used to notify you about transactions, bonus offers, promotional updates, and changes to platform policies.

4.6 Analytics and Service Improvement

Anonymous statistics are generated to improve the user experience, add new game categories, and review platform performance. No personally identifiable information is revealed in this analysis.

5. Sharing Information with Third Parties

kv 8 does not sell your personal information or share it with third parties for commercial advertising purposes. Information may be shared in the following specific circumstances:

• Payment processors: Transaction details necessary to complete deposits and withdrawals are shared with bKash, Nagad, Rocket, and Upay. These organisations operate under their own privacy policies.
• Game providers: Only the limited information required to manage a game session is passed to software studios including Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others.
• Identity verification services: As part of the KYC process, relevant information may be exchanged with third-party identity verification providers through secure channels.
• Legal obligations: Information will be disclosed where required by a valid order or directive from a competent court or authority in Bangladesh.
• Fraud prevention: Anonymous pattern data may be shared with specialist services that assist in detecting fraudulent activity.

Any agreement with a third party includes terms requiring the confidentiality and protection of your information.

6. Cookies and Tracking Technologies

The kv 8 platform uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — they are required to maintain login sessions, verify security tokens, and remember language preferences.

6.2 Functional Cookies

These cookies are used to remember user preferences such as language selection, game category preferences, and interface customisation.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which sections of the platform are visited most and how users navigate. No personally identifiable information is included.

You can control cookies through your browser settings. However, disabling essential cookies may affect some core functionality of the platform.

7. Data Retention and Security

kv 8 applies industry-standard security measures to keep your information safe:

• SSL Encryption: All data exchanged between the platform and your device is secured with SSL/TLS encryption.
• Data Encryption: Sensitive information is stored on servers in encrypted form.
• Access Controls: Only authorised staff can access your information, and only to the extent needed to carry out their specific duties.
• Regular Audits: Security measures are reviewed regularly to confirm their effectiveness.
• Two-Step Verification: An additional verification layer may be activated for suspicious logins or transactions.

7.1 Data Retention Period

Information is retained while your account is active and, after account closure, for a set period as required by legal obligations, dispute resolution, and financial auditing. Once user-identifiable information is no longer needed, it is securely deleted or anonymised.

8. Your Rights

As a kv 8 member, you have the following rights regarding your own information:

8.1 Right to Access

If you would like to know what information we hold about you, please contact our support team. We will respond within a reasonable time after completing verification.

8.2 Right to Correction

If your account contains incorrect information, you may request that it be corrected. Changes to identity-related information may require identity verification.

8.3 Right to Deletion

You may request the deletion of information that is not subject to legal obligations. For active accounts, this may involve full account closure.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional notifications, you may use the opt-out link in any notification or contact our support team. Essential notifications related to transactions and security cannot be opted out of.

You can visit our FAQ section for answers to common questions.

9. Protection of Minors

kv 8 strictly prohibits account registration by anyone under the age of 21. This is enforced through age verification at registration and the KYC process.

If it is ever found that a person under 21 has opened an account using false information, that account will be closed immediately and the associated information will be deleted in accordance with applicable data regulations.

Parents and guardians are requested to use parental controls on their devices to ensure that no minor in their household is able to access this platform.

10. Policy Changes and Contact

10.1 Policy Changes

kv 8 may update this Privacy Policy from time to time. For any significant changes, a notification will be sent to your registered email address or posted on the platform. The date of the change will be noted in the "Last Updated" section at the top of the page.

Continued use of the platform after any changes will be considered your acceptance of the updated Policy. We therefore recommend checking this page regularly.

10.2 Contact

For any questions, concerns, or requests regarding this Privacy Policy, you may contact our support team in the following ways:

• Email: [email protected]
• Live Chat: Direct contact 24/7 through the platform's support section

To learn more about kv 8, visit our About Us page.

10.3 International Data Transfers

Although some of our service providers operate internationally, adequate safeguards are ensured for any data transfers. These third parties are contractually bound to comply with our security standards.

10.4 Dispute Resolution

If any dispute arises regarding this privacy policy, an attempt will first be made to resolve it by contacting our support team. If that does not lead to a resolution, appropriate steps may be taken in accordance with applicable law.